Our journey began with comprehensive user interviews and immersive design sprints. Through these sessions, we unearthed distinct supply management requirements for Office Managers and Office Attendants. Office Managers craved efficient supply monitoring and order placement from their workstations. In contrast, Office Attendants needed features for adjusting supply levels, adding items to carts, and seamlessly managing floor restocking.

To tap into the collective wisdom of our organization, I took the lead in facilitating design sprints. These collaborative sessions brought together experts from engineering, product, account management, procurement, and office attendants. Leveraging this diverse pool of knowledge, we crafted informed product designs at every turn.

Our mobile view was tailored to the specific needs of Office Attendants. It featured quantity sliders that allowed for easy visualization and adjustment of supply levels with a single hand—a crucial consideration that ensured they had one hand free to manage inventory on the go.

For Office Managers, our desktop view offered a comprehensive toolset. It empowered them with supply monitoring, shipment tracking, and level adjustments, all from the comfort of their workstations. This interface streamlined access to information, approval processes, and supply procurement, making their tasks more efficient.

We sought to minimize disruptions to the existing flow. As a result, item-level supply and storage information was seamlessly integrated within the item-level component, enhancing the user experience without causing unnecessary confusion.

Midway through the project, on-site research interviews shed light on the need for supply shipment tracking and packing slip completion, a requirement shared by both Office Managers and Attendants. Fortunately, Engineering had access to essential information and APIs, and we swiftly incorporated these insights into the initial launch.

The feature launched successfully, and it was met with immediate user adoption and valuable feedback. Our iterative, collaborative, and transparent design approach facilitated engagement from diverse stakeholders and enabled prompt issue resolution. As a result, we not only met the feature's release deadline but also received a positive reception from our user base, solidifying our commitment to user-centric design.