Jack Kent
First designer at Grubhub. I help startups design amazing user experiences.
As the first designer and second hire at Grubhub I led design and branding as we pioneered food delivery, scaled from 4 to 1000+ people, and went public. Post-Grubhub, I designed for several startups before founding Aligned in 2018. I'm now excited to work on interesting projects with talented people.
- Lead Designer at Grubhub. I led product design and branding for nine years as we pioneered food delivery, scaled from four to 1,000+ people, and went public.
- UX & Branding work for startups, including SpotHero, Fixer, and OfficeLuv.
- Founder of Aligned Meetings, a B2BC productivity app.
See full resume on LinkedIn
UX Consultant/Freelance Designer
2015–Current
- SpotHero: Redesigned the UX design of their B2C iOS app.
- Fixer: Crafted the logo and visual identity for the B2C home-repair startup.
- StyleBee: Designed the initial UX/UI for the stylist-on-demand platform.
Lead Designer,
Batch
March 2023–May 2023
- Identified critical UX improvements to their payment flows on both web and mobile apps.
- Conducted user research to determine the brand's key value propositions.
- Redesigned the homepage, resulting in a 10% lift in conversion.
Founder,
Aligned Meetings
May 2018–June 2021
- Identified, built, and took to market an innovative B2BC SAAS product.
- Researched and identified a user need, built and went to market with an innovative user experience.
- Hired, managed, and mentored an early-stage software engineer.
- Wrote a new algorithm for scheduling meetings in collaboration with the software engineer.
Lead Designer,
OfficeLuv
July 2016–Jan 2018
- Oversaw all product design, user research, and marketing design for B2B SAAS platforms.
- Helped set product strategy in a collaborative partnership with the VP of Product.
- Facilitated design sprints with internal and external participants to uncover customer insights.
Lead Designer,
Grubhub
Jan 2012–Jan 2015
- Oversaw product design for Grubhub’s B2C and B2B product suite.
- Set design roadmaps, design reviews, and design strategies.
- Provide leadership, coaching, and feedback to a team of designers, researchers, and copywriters.
- Led the first cross-functional team dedicated to growth, consisting of engineering, design, and data, resulting in a 20% lift in critical business metrics.
- Established and led design reviews to ensure design standards and consistency.
Creative Director,
Grubhub
June 2008–Jan 2012
- Oversaw design for both B2C and B2B apps during a period of 100%+ YOY growth.
- Played a primary role in defining, designing, and growing the Grubhub brand identity.
- Designed and directed copy for national ad campaigns, leading to a sharp increase in orders placed.
- Scaled Creative and Product design teams, managing designers and copywriters.
- Developed and honed leadership skills with help from leadership and colleagues.
1st Designer/2nd Hire,
Grubhub
Oct 2005–June 2008
- Designed the first delivery-restaurant online-ordering platform.
- Worked closely with the founders to help bring their product vision to market.
- Responsible for all UX design, interaction design, visual design, plus branding and product marketing.