User Research • Product Strategy
The meeting software space was crowded. Through user interviews and workflow analysis, two distinct user types emerged with distinct frustrations — and neither was being well-served.
Managers were drowning in coordination overhead: scheduling, distributing agendas, following up on action items after the fact. Makers were losing their highest-value work hours to meetings they couldn't prepare for, control, or recover from efficiently.
Aligned had to serve both user types without adding to the cognitive load of either. That tension became the central design constraint — and it shaped every decision that followed.